Client Support
Common
Questions.
Clear answers about our project timelines, pricing, ownership policies, and how we deliver your final product.
Discord Server Setup
01
What Discord services do you offer?
We offer complete Discord server setup services including channel structure, role hierarchy, permissions, bot configuration, automation, moderation systems, security, and branding. Our setups are designed for scalability and long-term community growth.
02
Do you build Discord servers for creators and businesses?
Yes. We build Discord servers for creators, startups, brands, gaming communities, NFT projects, and online businesses that need professional and scalable community systems.
03
How long does a Discord server setup take?
Most Discord server setups are completed within 24–48 hours. Advanced servers with automation, security layers, and custom systems may take 2–4 days depending on requirements.
04
Can you redesign my existing Discord server?
Yes. We can redesign and restructure your existing Discord server without deleting members, messages, or important roles while improving usability and performance.
05
Do you set up moderation and auto-mod systems?
Yes. We configure moderation bots, spam filters, verification systems, anti-raid protection, and automated rule enforcement to keep your server secure.
06
Can you create custom roles and permissions?
Yes. We design clean and secure role hierarchies with properly scoped permissions for admins, moderators, members, and premium roles.
07
Do you add ticket and support systems?
Yes. We set up professional ticket systems for customer support, reports, partnerships, and moderation using reliable Discord bots.
08
Can you set up leveling and reward systems?
Yes. We configure XP systems, level rewards, role perks, and engagement mechanics to encourage active participation.
09
Do you work with gaming and esports servers?
Yes. We specialize in gaming communities, esports teams, and competitive servers with optimized voice, roles, and moderation systems.
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Can you integrate Twitch, YouTube, or other platforms?
Yes. We integrate Twitch, YouTube, and other platforms with live alerts, subscriber roles, creator notifications, and automation tools.
Website Development
01
What type of websites do you build?
We build modern websites including portfolios, business websites, landing pages, SaaS websites, and conversion-focused marketing sites.
02
Are your websites mobile responsive?
Yes. Every website we build is fully responsive and optimized for mobile, tablet, and desktop devices.
03
Do you build websites using modern frameworks?
Yes. We use modern frontend frameworks like Next.js and React to ensure performance, scalability, and clean architecture.
04
Will my website be SEO optimized?
Yes. We follow SEO best practices including metadata optimization, clean structure, fast loading speeds, and accessibility standards.
05
Do you provide website hosting and deployment?
Yes. We assist with hosting setup, domain configuration, deployment, and production optimization.
06
Can you redesign an existing website?
Yes. We can redesign, modernize, or optimize existing websites to improve performance, design, and conversions.
07
Do you build landing pages for ads?
Yes. We create high-conversion landing pages optimized for ads, product launches, and marketing campaigns.
08
Is website maintenance included?
Post-launch support is included, and optional ongoing maintenance plans are available if required.
09
How fast will my website load?
We focus heavily on performance and aim for fast load times with strong Lighthouse and Core Web Vitals scores.
010
Can I update my website myself later?
Yes. We build websites that are easy to maintain or provide guidance after delivery.
Social Media & Content
01
What social media services do you offer?
We offer short-form video creation, reels, branded edits, and simple content systems for consistent posting.
02
Which platforms do you support?
We support Instagram Reels, YouTube Shorts, TikTok, and similar short-form video platforms.
03
How many videos do you deliver?
Content plans typically include 2–5 short-form videos per week depending on the selected package.
04
Do you help with content ideas?
Yes. We help plan content hooks, formats, and structures designed for reach and engagement.
05
Do you provide captions and posting guidance?
Yes. We provide caption guidance, hashtag strategy, and posting recommendations.
06
Is this full social media management?
No. Our focus is content creation and strategy, not full account management.
07
Can you match my brand style?
Yes. All content is edited to match your brand colors, fonts, tone, and visual identity.
08
Do you work with creators and businesses?
Yes. We work with personal brands, creators, startups, and small businesses.
09
Do you offer long-form video editing?
Currently, we specialize only in short-form video content.
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Can I upgrade content volume later?
Yes. You can scale your content plan at any time as your needs grow.
Pricing & Payments
01
How much do your services cost?
Pricing depends on the scope of work. We offer fixed packages as well as custom quotes based on requirements.
02
Do you have fixed packages?
Yes. We offer clear packages for Discord servers, websites, and social media content services.
03
Do you offer custom pricing?
Yes. Custom projects are priced individually based on features, complexity, and timelines.
04
Is there any hidden cost?
No. All pricing is transparent and discussed upfront before the project begins.
05
What payment methods do you accept?
We accept UPI, debit and credit cards, PayPal, and international payment methods.
06
Do you require advance payment?
Yes. Most projects require partial or full advance payment before work starts.
08
Do you offer refunds?
Refunds depend on project status and are evaluated on a case-by-case basis.
09
Do you offer discounts?
Discounts may be available for long-term or bundled projects.
010
Are taxes included in the price?
Taxes may apply depending on your country or region.
Security & Reliability
01
Is my Discord server safe during setup?
Yes. We follow strict security practices and permission controls during the setup process.
02
Do you protect against raids and spam?
Yes. Anti-raid systems, verification flows, and spam filters are included in our setups.
03
Will you have admin access to my server?
Temporary admin access may be required and is removed once the setup is completed.
04
Do you back up server configurations?
Yes. We help ensure backups of critical server configurations and settings.
05
Is my website secure?
Yes. We follow modern security best practices to protect performance and data.
06
Do you add SSL and security headers?
Yes. Secure HTTPS connections and recommended security headers are included.
07
Do you store my data?
No. We do not store sensitive client data.
08
Can you help recover a compromised server?
Yes. We can assist with server cleanup, recovery, and security hardening.
09
Are bots configured safely?
Yes. Bots are permission-scoped, reviewed, and configured securely.
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Do you offer ongoing security support?
Yes. Ongoing security and maintenance support is available as an add-on.